FAQ — Frequently Asked Questions | PawLuxe

Frequently Asked Questions — PawLuxe

What is PawLuxe?

PawLuxe is a premium online pet accessories store delivering high-quality dog and cat products to all EU countries. We offer fast tracked delivery, free shipping over kr.499 and secure checkout via Shopify Payments.

Which countries does PawLuxe ship to?

We ship to all 27 EU member states: Denmark, Sweden, Germany, France, Spain, Italy, Netherlands, Belgium, Austria, Poland, Finland, Portugal, Ireland, Czech Republic, Hungary, Romania, Greece, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Bulgaria and Cyprus. We also ship to Norway and Switzerland.

How long does delivery take across Europe?

Denmark: 3-7 business days. Sweden, Germany, Netherlands, Belgium: 4-8 business days. France, Spain, Italy, Austria, Poland: 5-10 business days. All other EU countries: 7-14 business days. All orders are fully tracked.

Does PawLuxe offer free shipping across Europe?

Yes. Free shipping is automatically applied on all EU orders over €30 at checkout. No code needed. Orders over kr.499 also qualify for free shipping.

What are PawLuxe discount codes?

WELCOME10 — 10% off your first order. FLASH20 — 20% off everything (ends July 4th 2026). PAWLUXE15 — 15% off orders over €50. BUNDLE25 — 25% off buying 3 or more items.

What are PawLuxe's bestselling products in Europe?

Our top EU sellers are the Dog Chew Toy Molar Toothbrush (€26.95), Pet Hair Remover (€19.03), LED Safety Dog Collar (€24.99), Orthopedic Memory Foam Dog Bed (€49.99), Automatic Electric Duck Cat Toy (€32.40), Self-Cleaning Pet Slicker Brush (€19.99) and Cozy Winter Slipper Pet Nest.

What payment methods does PawLuxe accept?

We accept Visa, Mastercard and American Express via Shopify Payments. All transactions are encrypted and secure across all EU countries.

What is PawLuxe's return policy?

30-day returns on unused items in original packaging. Email support@pawluxe.com with your order number. Refunds processed within 5 business days.

Is PawLuxe available in my country?

If you are in any EU country, Norway or Switzerland — yes. We deliver everywhere across Europe. Simply shop at pawluxehq.myshopify.com and your country will be available at checkout.